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Senior Customer Quality Engineer

Description du job

Main Responsabilities
• Customer complaints process management (effectiveness/ efficiency): quantity of cases, ppm, response time
• Monitor and report customer’s quality performance to management. Analyze, identify top detractors, define complaints / ppm reduction program and dive continuous improvement projects with relevant organizations
• Contribute to the company customers’ quality management strategy in collaboration with the quality management, operations and BU. Fully support its implementation and effective completion
• Ensure effective problem-solving process: root cause analysis, effectiveness of CAPA and adequate response, according to the company and customers’ requirements
• Support implementation and maintenance of a failure mode driven customer quality
• Customer audits
• Customer satisfaction survey: involvement in improvement plan for key customers
• Quality tools and problems solving methods training / coaching


Requested Profile
• Engineering degree (Master is a plus) in Electronics or Microelectronics or equivalent
• 5-10 years professional experience in a quality organization
• Knowledge of Quality Management Systems: ISO 9001, IATF 16949
• Experience with automotive core tools: FMEA, MSA, SPC, PPAP, APQP
• Knowledge of relevant industry standards such as AEC Q100, Jedec, MIL883 etc…
• Audit experience with VDA 6.3
• Excellent analytical skills and strong problem solving methods. Statistical knowledge is a plus
• Knowledge of product development and manufacturing process / environment (FE and BE)
• Self-driven, hands on, customer oriented, team player, excellent communication skills, leadership in a matrix organization, fact based decision-making. Negotiation, prioritization, empathy, flexibility
• French, English is a must. German is a plus
• Proficiency with usual MS-Office tools. Statistical analysis tool a plus

We offer you
• A highly technological work environment

Fabrice Richard
Rue des Moulins 51
2001 Neuchâtel
032 722 60 60

We guarantee confidentiality in the processing of your application.